Some Neto Stores Temporarily Unavailable

Update timeline

1. investigating Mar 17, 2026, 02:50 AM UTC

   We are currently investigating an issue where some Neto stores are displaying a “We’ll be back online shortly” message.

2. monitoring Mar 17, 2026, 03:37 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 17, 2026, 05:16 AM UTC

   This incident has been resolved.

4. postmortem Mar 19, 2026, 04:20 AM UTC

   During March 2026, we experienced three intermittent service incidents caused by non-legitimate automated traffic targeting storefronts. These events occurred on **3 March**, **9 March**, and **17 to 18 March 2026**, and resulted in temporary slowness, intermittent availability issues, and in some cases **“We will be back shortly”** messages. The underlying cause was evolving bot traffic patterns that were not fully addressed by the existing protection controls in place at the time. We implemented a series of mitigation changes across the incidents, including refined bot protection, stronger request limiting, and additional filtering for suspicious traffic. Since these changes were applied, we have continued to improve our protections and monitoring to reduce the risk of recurrence and strengthen platform reliability.