MarketMan incident

POS Sales Sync missing between October 25-October 27

Major Resolved View vendor source →

MarketMan experienced a major incident on October 28, 2024 affecting Point of Sale Integrations, lasting 8h 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2024, 09:14 AM UTC
Resolved
Oct 28, 2024, 06:11 PM UTC
Duration
8h 57m
Detected by Pingoru
Oct 28, 2024, 09:14 AM UTC

Affected components

Point of Sale Integrations

Update timeline

  1. identified Oct 28, 2024, 09:14 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Oct 28, 2024, 01:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 28, 2024, 05:35 PM UTC

    We are still monitoring the issue. Total sales values should be presented on buyer accounts. Transactions details will be uploaded soon

  4. resolved Oct 28, 2024, 06:11 PM UTC

    The issue is resolved. If you are still experiencing an issue, please reach out to [email protected]