Mariana Tek incident

Mariana Tek Platform

Minor Resolved View vendor source →

Mariana Tek experienced a minor incident on February 14, 2022 affecting Admin API and Admin and 1 more component, lasting 8h 19m. The incident has been resolved; the full update timeline is below.

Started
Feb 14, 2022, 05:07 PM UTC
Resolved
Feb 15, 2022, 01:26 AM UTC
Duration
8h 19m
Detected by Pingoru
Feb 14, 2022, 05:07 PM UTC

Affected components

Admin APIAdminCustomer APIAndroid Mobile AppiOS Mobile AppWeb Integrations

Update timeline

  1. investigating Feb 14, 2022, 05:07 PM UTC

    Mariana Tek is experiencing degraded performance due to high load. We have identified an issue preventing us from launching new servers in a healthy state to handle the load. The infrastructure and engineering teams are currently working on the issue.

  2. identified Feb 14, 2022, 07:10 PM UTC

    Mariana Tek has been stable for the past hour but the team is still working on a fix for the underlying issue. We will continue to monitor and address performance issues as they arise.

  3. resolved Feb 15, 2022, 01:26 AM UTC

    The scaling fix has been deployed. We will continue to monitor this evening.