Mariana Tek incident

Intermittent issues for some users across multiple apps

Notice Resolved View vendor source →

Mariana Tek experienced a notice incident on February 11, 2024 affecting Admin and Biz App and 1 more component, lasting 5d 14h. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2024, 08:50 AM UTC
Resolved
Feb 16, 2024, 11:00 PM UTC
Duration
5d 14h
Detected by Pingoru
Feb 11, 2024, 08:50 AM UTC

Affected components

AdminBiz AppAndroid Mobile AppiOS Mobile AppWeb Integrations

Update timeline

  1. investigating Feb 11, 2024, 08:50 AM UTC

    We are investigating an increase of 500 errors for some users across multiple applications. Our team is working on this as a priority, subscribe to the status page for further updates.

  2. monitoring Feb 11, 2024, 05:46 PM UTC

    We have identified the root cause of the issues for 500 errors. We are actively monitoring to ensure the 500 errors do not spike again. Please reach out to Mariana Tek Support if you experience any issues.

  3. monitoring Feb 12, 2024, 05:18 PM UTC

    We are continuing to monitor for 500 errors to ensure they do not spike. Please reach out to Mariana Tek Support if you experience any issues.

  4. monitoring Feb 13, 2024, 02:02 AM UTC

    We are continuing to monitor 500 errors from the database upgrade. The common issues resulting in these issues are: - Checking customers into class - Customers booking on Web Integrations If you are still experiencing these issues or any others, please contact Mariana Tek Support as soon as possible.

  5. monitoring Feb 14, 2024, 01:46 AM UTC

    While the majority of the errors we were seeing in the past few days have been resolved, we continue to monitor 500 errors from the database upgrade. The common issues resulting in these issues are: - Checking customers into class - Customers booking on Web Integrations If you are still experiencing these issues or any others, please contact Mariana Tek Support as soon as possible.

  6. monitoring Feb 16, 2024, 02:30 AM UTC

    While the majority of the errors we were seeing in the past few days have been resolved, we continue to monitor 500 errors from the database upgrade. The common issues resulting in these issues are: EDIT: - Checking customers into class - as of 2/15 we have seen a significant DECREASE in these errors - Customers booking on the app If you are still experiencing these issues or any others, please contact Mariana Tek Support as soon as possible.

  7. monitoring Feb 16, 2024, 03:20 AM UTC

    We are continuing to monitor for any further issues.

  8. resolved Feb 16, 2024, 11:00 PM UTC

    We're pleased to report that these issues have been resolved and all database operations have been restored to their optimal state. If you are still experiencing these issues or any others, please contact Mariana Tek Support as soon as possible.