MANTL Outage History

Started Oct 20, 2025, 08:00 PM UTC· resolved Oct 20, 2025, 08:00 PM UTC

1. resolved Oct 23, 2025, 04:48 PM UTC

   On Monday October 20, 2025 at approximately 3:20PM ET MANTL became aware of a system-wide outage that was affecting all MANTL environments. The outage prevented all clients from accessing the Self Serve and Console Account Opening experiences. At 7:05AM ET on October 20, 2025, MANTL became aware of a wide-scale AWS outage and initiated enhanced monitoring of its platform. No significant anomalies were detected and enhanced monitoring continued. At 3:20PM ET, MANTL began experiencing a large number of errors from a third party vendor. MANTL investigated the issue and determined that it was due to a third party vendor that was impacted by the wide-scale AWS outage. MANTL placed all environments into maintenance mode while waiting for the vendor and AWS to become fully operational. Although the AWS cloud began to operate nominally around 5:24PM ET, our third party vendor was not able to restore the endpoints we rely upon until approximately 1:20AM ET on Tuesday October 21, 2025. At 2:30AM ET*, MANTL confirmed the vendor was operational and the Self Serve Account Opening experience was fully restored. At 8:48AM ET, on Tuesday October 21st, 2025, MANTL confirmed the Console Account Opening experience was functioning as expected and was fully restored across all environments. The outage did not result in any data loss, however no applications were able to be submitted during the downtime for the Self Serve experience from 3:20PM ET October 20th to 2:30AM ET October 21st, and for the Console experience from 3:20PM ET October 20th to 8:48AM ET October 21, 2025. A complete post-mortem will be shared by October 31, 2025. *Correction: MANTL previously shared the Self Serve experience was restored at 1:30AM ET, Self Serve was actually restored at 2:30AM ET.

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Started Jun 12, 2025, 04:00 PM UTC· resolved Jun 12, 2025, 04:00 PM UTC

1. resolved Jun 13, 2025, 03:57 PM UTC

   All MANTL interfaces were unavailable from approximately 11:00 AM CT until approximately 4:00 PM CT due to a global outage in Google Cloud and a partial outage at Cloudflare, our edge CDN. MANTL was unable to implement mitigation measures due to the pervasive nature of the outage. During this time, no applications were collected or processed. No data was lost, nor was its integrity or security compromised. The failure of Google's quota system resulted in a lack of entitlement to access existing data and provision additional resources in Google Cloud. The restoration of that quota system has restored our access to 100% of customer data. https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

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Started Apr 18, 2025, 06:30 PM UTC· resolved Apr 18, 2025, 06:30 PM UTC

1. resolved Apr 22, 2025, 08:48 PM UTC

   On April 18, 2025, between 2:46 PM ET and 3:46 PM ET, users attempting to log in to the MANTL Console using Entra ID (formerly Azure Active Directory), Single-Sign On (SSO) began experiencing authentication failures. Any user who had an active session was not impacted. Root cause: The Entra ID SSO secret required a rotation. MANTL promptly rotated the secret within the hour, successfully restoring access to the MANTL Console for all Entra ID clients.

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Started Mar 25, 2025, 08:00 PM UTC· resolved Mar 25, 2025, 08:00 PM UTC

1. resolved Mar 26, 2025, 02:57 PM UTC

   MANTL financial institutions were unable to perform operations in the MANTL console that required direct connections to their Fiserv core and/or middleware due to a DNS performance issue that affected many Fiserv customers and partners. See https://mantl.zendesk.com/hc/en-us/articles/35339216160283-Incident-1249-Fiserv-DNS-Issue

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Started Dec 20, 2024, 04:00 PM UTC· resolved Dec 20, 2024, 04:00 PM UTC

1. resolved Dec 20, 2024, 11:31 PM UTC

   The MANTL Console and Self-Serve are inaccessible. Applications cannot be booked or reviewed.

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Started Dec 12, 2024, 02:00 AM UTC· resolved Dec 12, 2024, 02:00 AM UTC

1. resolved Dec 20, 2024, 11:41 PM UTC

   Applications in the Console and Self-Serve experience could not be reviewed, accessed, or submitted due to an internal service disruption. During this period, affected customers encountered intermittent errors when interacting with applications.

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