MANTL Outage History

All MANTL interfaces were unavailable from approximately 11:00 AM CT until approximately 4:00 PM CT due to a global outage in Google Cloud and a partial outage at Cloudflare, our edge CDN. MANTL was unable to implement mitigation measures due to the pervasive nature of the outage. During this time, no applications were collected or processed. No data was lost, nor was its integrity or security compromised. The failure of Google's quota system resulted in a lack of entitlement to access existing data and provision additional resources in Google Cloud. The restoration of that quota system has restored our access to 100% of customer data. https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

On April 18, 2025, between 2:46 PM ET and 3:46 PM ET, users attempting to log in to the MANTL Console using Entra ID (formerly Azure Active Directory), Single-Sign On (SSO) began experiencing authentication failures. Any user who had an active session was not impacted. Root cause: The Entra ID SSO secret required a rotation. MANTL promptly rotated the secret within the hour, successfully restoring access to the MANTL Console for all Entra ID clients.

MANTL financial institutions were unable to perform operations in the MANTL console that required direct connections to their Fiserv core and/or middleware due to a DNS performance issue that affected many Fiserv customers and partners. See https://mantl.zendesk.com/hc/en-us/articles/35339216160283-Incident-1249-Fiserv-DNS-Issue

Applications in the Console and Self-Serve experience could not be reviewed, accessed, or submitted due to an internal service disruption. During this period, affected customers encountered intermittent errors when interacting with applications.

The MANTL Console and Self-Serve are inaccessible. Applications cannot be booked or reviewed.