ManageEngine experienced a minor incident on January 28, 2026 affecting Patch Manager Plus Cloud, lasting 9h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 28, 2026, 09:15 AM UTC
We are currently experiencing intermittent service issues, which may result in device live status inconsistencies and failures in on-demand actions for few customers. This issue is due to an internal dependency service disruption. Our teams are actively working to restore full functionality as quickly as possible. We apologize for the inconvenience and appreciate your patience.
- monitoring Jan 28, 2026, 12:45 PM UTC
A fix is currently being rolled out to the live environment and is expected to complete within approximately 30 minutes. Our teams are closely monitoring the progress and will provide an update once the rollout is complete. We apologize for the inconvenience and appreciate your continued patience.
- resolved Jan 28, 2026, 06:33 PM UTC
The incident has been resolved.