ManageEngine incident

Performance Degradation – Investigation in Progress

Minor Resolved View vendor source →

ManageEngine experienced a minor incident on May 4, 2026 affecting ME Service Desk Plus Cloud, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 03:00 PM UTC
Resolved
May 04, 2026, 05:04 PM UTC
Duration
2h 4m
Detected by Pingoru
May 04, 2026, 03:00 PM UTC

Affected components

ME Service Desk Plus Cloud

Update timeline

  1. investigating May 04, 2026, 03:00 PM UTC

    Dear Customers, We are currently experiencing slowness in one of our database servers, which is impacting a subset of customers and causing slower application performance. Our engineering team is actively investigating the issue and working to mitigate it as quickly as possible. We are making progress and expect to have a resolution soon. We sincerely apologize for the inconvenience and appreciate your patience.

  2. resolved May 04, 2026, 05:04 PM UTC

    We sincerely apologise for the performace issue customers might have experienced. We have now been resolved and all services have returned to normal. We are continuing to closely monitor the application to ensure stable performance.