Malomo Outage History

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Malomo had 10 outages in the last 2 years totaling 357h 28m of downtime — averaging 0.4 incidents per month.

There were 10 Malomo outages since July 31, 2024 totaling 357h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.gomalomo.com

Major March 9, 2026

Klaviyo event delivery failures

Detected by Pingoru
Mar 09, 2026, 06:10 PM UTC
Resolved
Mar 10, 2026, 03:46 PM UTC
Duration
21h 35m
Affected: Klaviyo
Timeline · 3 updates
  1. investigating Mar 09, 2026, 07:10 PM UTC

    We are currently investigating an issue affecting event delivery to Klaviyo. Some customers may experience delays or failures with events being sent to Klaviyo. Our team has identified authentication-related errors beginning around March 7 and is actively working to determine the root cause and restore normal event delivery. We will provide updates as we learn more.

  2. monitoring Mar 09, 2026, 09:12 PM UTC

    A fix has been deployed and we are monitoring results.

  3. resolved Mar 10, 2026, 03:46 PM UTC

    This incident has been resolved. Klaviyo events are processing as expected now. Our backlog of events that were queued during the incident were processed and notifications were triggered as our events caught up.

Read the full incident report →

Minor October 17, 2025

Delayed events

Detected by Pingoru
Oct 17, 2025, 06:33 PM UTC
Resolved
Oct 18, 2025, 12:00 AM UTC
Duration
5h 26m
Affected: Shopify
Timeline · 2 updates
  1. monitoring Oct 17, 2025, 06:33 PM UTC

    We have identified an issue that has caused a slow down in processing events. While all events should process successfully, some customers may experience delays in some orders and fulfillments displaying in Malomo and events reaching integrations. Our team is working to clear the queue and eliminate these delays quickly. We will share further updates as we continue to resolve the issue.

  2. resolved Oct 18, 2025, 03:55 PM UTC

    All events should be processing as normal.

Read the full incident report →

Minor August 20, 2025

Klaviyo Integration Delayed Event Processing

Detected by Pingoru
Aug 20, 2025, 05:54 PM UTC
Resolved
Aug 21, 2025, 01:24 PM UTC
Duration
19h 29m
Affected: Klaviyo
Timeline · 2 updates
  1. monitoring Aug 20, 2025, 05:54 PM UTC

    Our team identified an issue with the Klaviyo integration connection that has caused a backup in event processing. Some accounts may see delayed events during this time. Our team has deployed a fix and is monitoring the reduction in the event backlog.

  2. resolved Aug 21, 2025, 01:24 PM UTC

    Our team has confirmed that the backup in event processing for the Klaviyo integration has been fully resolved. Events are now processing as expected.

Read the full incident report →

Notice June 3, 2025

Duplicate Order Created Events

Detected by Pingoru
Jun 03, 2025, 03:07 PM UTC
Resolved
Jun 03, 2025, 06:30 PM UTC
Duration
3h 22m
Affected: APIKlaviyoAttentivePostscript
Timeline · 2 updates
  1. investigating Jun 03, 2025, 03:07 PM UTC

    Our team has identified an issue with duplicate Shopify Order Created events being generated which may be sending duplicate events for Order created to connected integrations. We are currently investigating.

  2. resolved Jun 04, 2025, 01:08 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor April 28, 2025

Dashboard Orders List

Detected by Pingoru
Apr 28, 2025, 03:18 PM UTC
Resolved
Apr 28, 2025, 07:14 PM UTC
Duration
3h 56m
Affected: Dashboard
Timeline · 4 updates
  1. identified Apr 28, 2025, 03:18 PM UTC

    Our team has identified an issue with slow load times in the dashboard Orders list, which is preventing orders and order history from being shown. Our team is currently working to fix this issue. No order information has been lost and all events are continuing to process as expected; the issue is only preventing the orders list from loading properly.

  2. monitoring Apr 28, 2025, 05:28 PM UTC

    This issue has been fixed and our dashboard is now loading the orders list. Our team is continuing to monitor while our system indexes a backlog of orders to display. We expect to fully resolve this issue shortly.

  3. monitoring Apr 28, 2025, 05:28 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 28, 2025, 07:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 18, 2025

Delayed Carrier Shipment Updates

Detected by Pingoru
Feb 18, 2025, 04:04 PM UTC
Resolved
Feb 18, 2025, 07:10 PM UTC
Duration
3h 6m
Affected: APIKlaviyoAttentivePostscript
Timeline · 3 updates
  1. identified Feb 18, 2025, 04:04 PM UTC

    Our team has identified an issue with our third party carrier aggregator, which prevented shipping updates for certain carriers to be sent to Malomo. This may have impacted the delivery of shipping update notifications, beginning on February 16 to now, due to decreased events sent to our integrations. Our team is currently deploying a fix.

  2. monitoring Feb 18, 2025, 04:09 PM UTC

    Our team has fixed the issue and our platform is now processing shipping update events that were queued up from the start of the issue. These events are being sent to integrations as expected and shipping notifications will continue to send. Our team will continue to monitor shipping update events throughout the day.

  3. resolved Feb 18, 2025, 07:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 5, 2025

OAuth2 Authentication Service Outage

Detected by Pingoru
Feb 05, 2025, 06:54 PM UTC
Resolved
Feb 03, 2025, 11:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 05, 2025, 06:54 PM UTC

    Our OAuth2 authentication service was returning unauthorized (401) status codes, causing API calls that require authentication to fail. This issue affected our ability to receive new orders and fulfillment updates from Shopify. The root cause was identified upon investigation as an issue within the OAuth2 service. A restart of the service successfully restored functionality. To enhance our response to similar issues in the future, we have implemented proactive alerting with our service provider to ensure faster detection and resolution of authentication failures. We are also backfilling these orders during the incident. We apologize for any inconvenience this may have caused and appreciate your patience as we continue to improve our system reliability.

Read the full incident report →

Minor November 29, 2024

Intermittent Shopify Order Created Event Delays

Detected by Pingoru
Nov 29, 2024, 07:35 PM UTC
Resolved
Nov 30, 2024, 06:06 PM UTC
Duration
22h 30m
Affected: API
Timeline · 3 updates
  1. identified Nov 29, 2024, 10:12 PM UTC

    We are currently observing minor delays in event processing. While all events are being processed successfully, some customers may experience slight delays in their events reaching integrations. Our team is working to clear the queue and eliminate these delays quickly. We will share further updates as we continue to resolve the issue.

  2. monitoring Nov 30, 2024, 01:12 AM UTC

    We are seeing the queue processing events with minimal delay, and continuing to monitor it.

  3. resolved Nov 30, 2024, 06:06 PM UTC

    After close monitoring, we're continuing to see our events processing quickly to integrations without delays.

Read the full incident report →

Minor July 31, 2024

Intermittent Service Issues with Tracking Page Creator

Detected by Pingoru
Jul 31, 2024, 07:27 PM UTC
Resolved
Aug 08, 2024, 04:32 PM UTC
Duration
7d 21h
Affected: Dashboard
Timeline · 3 updates
  1. investigating Jul 31, 2024, 07:27 PM UTC

    We are currently investigating a connectivity issue with our Tracking Page Creator feature. The Tracking Page Creator in our dashboard may be slow to load or may fail to show existing tracking pages created in Shopify themes.

  2. identified Aug 01, 2024, 03:33 PM UTC

    Our team has identified intermittent connectivity issues via the Shopify API. This is causing our Tracking Page Creator to be slow to load, as our system waits for theme information from Shopify. We're working with Shopify Partner Support to address the issue.

  3. resolved Aug 08, 2024, 04:32 PM UTC

    The connectivity issues have been resolved.

Read the full incident report →