Malomo incident
Klaviyo, Postscript and Attentive integrations not receiving events
Malomo experienced a critical incident on August 12, 2022 affecting Klaviyo and Attentive and 1 more component, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2022, 03:59 PM UTC
We are currently investigating an issue with our Klaviyo, Postscript and Attentive integrations. We will provide updates as we learn more.
- identified Aug 12, 2022, 04:22 PM UTC
We've identified an issue causing the Malomo platform to not send events to our integration applications. We are in the process of implementing a fix.
- identified Aug 12, 2022, 04:35 PM UTC
Functionality has been restored and events are now being sent to all integration applications. We are still working on implementing a permanent fix for this issue.
- resolved Aug 12, 2022, 05:31 PM UTC
Earlier today (8/12) we identified that webhook requests were not being sent to 3rd party integrations. This prevented 3rd party services like Klaviyo, Postscript and Attentive from receiving Malomo events that would subsequently trigger notifications to customers. We determined the issue was related to a bug that would incorrectly disable webhooks in our system and cause the described behavior. We have implemented a fix for the issue which is now in production. All functionality has been restored and our systems are now operating normally.