Malomo incident

"ShipmentUpdateReceived" events triggering multiple emails in Klaviyo

Minor Resolved View vendor source →

Malomo experienced a minor incident on May 25, 2023 affecting Klaviyo, lasting 5d. The incident has been resolved; the full update timeline is below.

Started
May 25, 2023, 02:18 PM UTC
Resolved
May 30, 2023, 02:22 PM UTC
Duration
5d
Detected by Pingoru
May 25, 2023, 02:18 PM UTC

Affected components

Klaviyo

Update timeline

  1. monitoring May 25, 2023, 02:18 PM UTC

    We identified an issue with our Klaviyo integration that could cause "ShipmentUpdateReceived" events with a status of "in_transit" to trigger multiple emails. A fix was introduced and we are now monitoring the situation. It's possible that one additional email may be triggered if the previous "ShipmentUpdateReceived" event with a status of "in_transit" occurred before the fix was implemented.

  2. resolved May 30, 2023, 02:22 PM UTC

    This incident has been resolved.