Malomo incident

Platform outage

Major Resolved View vendor source →

Malomo experienced a major incident on November 16, 2023 affecting Dashboard and Shopify and 1 more component, lasting 9h 55m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2023, 08:14 PM UTC
Resolved
Nov 17, 2023, 06:10 AM UTC
Duration
9h 55m
Detected by Pingoru
Nov 16, 2023, 08:14 PM UTC

Affected components

DashboardShopifyAPIKlaviyoAttentivePostscript

Update timeline

  1. investigating Nov 16, 2023, 08:14 PM UTC

    We are currently investigating an issue. You may experience issues accessing our dashboard, viewing tracking pages and receiving events to our integrations during this time.

  2. monitoring Nov 16, 2023, 11:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 17, 2023, 06:10 AM UTC

    This incident has been resolved.