Malomo incident

Intermittent Shopify Order Created Event Delays

Minor Resolved View vendor source →

Malomo experienced a minor incident on November 29, 2024 affecting API, lasting 22h 30m. The incident has been resolved; the full update timeline is below.

Started
Nov 29, 2024, 07:35 PM UTC
Resolved
Nov 30, 2024, 06:06 PM UTC
Duration
22h 30m
Detected by Pingoru
Nov 29, 2024, 07:35 PM UTC

Affected components

API

Update timeline

  1. identified Nov 29, 2024, 10:12 PM UTC

    We are currently observing minor delays in event processing. While all events are being processed successfully, some customers may experience slight delays in their events reaching integrations. Our team is working to clear the queue and eliminate these delays quickly. We will share further updates as we continue to resolve the issue.

  2. monitoring Nov 30, 2024, 01:12 AM UTC

    We are seeing the queue processing events with minimal delay, and continuing to monitor it.

  3. resolved Nov 30, 2024, 06:06 PM UTC

    After close monitoring, we're continuing to see our events processing quickly to integrations without delays.