Malomo experienced a minor incident on February 18, 2025 affecting API and Klaviyo and 1 more component, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 18, 2025, 04:04 PM UTC
Our team has identified an issue with our third party carrier aggregator, which prevented shipping updates for certain carriers to be sent to Malomo. This may have impacted the delivery of shipping update notifications, beginning on February 16 to now, due to decreased events sent to our integrations. Our team is currently deploying a fix.
- monitoring Feb 18, 2025, 04:09 PM UTC
Our team has fixed the issue and our platform is now processing shipping update events that were queued up from the start of the issue. These events are being sent to integrations as expected and shipping notifications will continue to send. Our team will continue to monitor shipping update events throughout the day.
- resolved Feb 18, 2025, 07:10 PM UTC
This incident has been resolved.