Malomo incident

Issue with the Malomo platform

Critical Resolved View vendor source →

Malomo experienced a critical incident on August 17, 2022 affecting Dashboard and API, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2022, 07:22 PM UTC
Resolved
Aug 17, 2022, 07:46 PM UTC
Duration
23m
Detected by Pingoru
Aug 17, 2022, 07:22 PM UTC

Affected components

DashboardAPI

Update timeline

  1. investigating Aug 17, 2022, 07:22 PM UTC

    The Malomo platform is currently down. Our team is investigating the issue. We will provide more details as we learn more.

  2. resolved Aug 17, 2022, 07:46 PM UTC

    We identified the issue as a problem with a secondary database that had crashed. The issue has been fixed and all systems are now operational.