Increase in API Error Rate
Timeline · 1 update
- resolved Aug 05, 2026, 11:27 AM UTC
An increase in traffic caused increased latency and error rates. The issue has stopped, however we will continue to investigate the root cause.
Makeswift Outage History
Makeswift is up right nowMakeswift had 8 outages in the last 2 years totaling 5h 9m of downtime — averaging 0.3 incidents per month.
There were 8 Makeswift outages since November 14, 2025 totaling 5h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.
503s in API
Timeline · 1 update
- resolved Jul 24, 2026, 10:01 PM UTC
At 12:15:30 - 12:17:00, we saw a rise in 503s in our API. A deeper investigation of the root cause is still underway.
Failed Requests in Builder Due To Upstream Dependency (Auth0) Outage
Timeline · 1 update
- resolved Jul 24, 2026, 01:49 PM UTC
This morning, we experienced 810 failed requests in the builder. This did not affect sites or storefronts, only the builder, and only a subset of requests. It occurred because of an outage of our authentication provider, Auth0. https://status.auth0.com/incidents/3nq8fmgv47tg
API Experiencing Latency
Affected: BuilderAPI
Timeline · 3 updates
- investigating Jun 11, 2026, 04:43 PM UTC
We are currently investigating this issue.
- investigating Jun 11, 2026, 07:44 PM UTC
We are continuing to investigate this issue.
- resolved Jun 11, 2026, 07:45 PM UTC
This incident has been resolved.
Increase in API error rate
Affected: API
Timeline · 3 updates
- investigating May 20, 2026, 06:50 AM UTC
We are currently investigating this issue.
- investigating May 20, 2026, 08:57 AM UTC
We had a large spike in traffic, which caused brief saturation of our Redis instance and database. We then identified a hole in our rate limiting (which has now been patched). A blog post will follow. Thank you for your patience!
- resolved May 20, 2026, 08:58 AM UTC
This incident has been resolved.
Intermittent errors affecting Builder, API, and some live pages
Timeline · 1 update
- resolved Mar 17, 2026, 10:08 PM UTC
The Makeswift Builder, Makeswift API, and some customer live pages experienced intermittent errors. The issue has been resolved.
Slow load times in Makeswift Builder
Affected: Builder
Timeline · 1 update
- resolved Mar 02, 2026, 05:57 PM UTC
The Makeswift Builder was experiencing slow load times. There was no impact to the Makeswift API or customer live pages. The impact was scoped just to the Builder. https://www.makeswift.com/incidents/2026-03-02
API Service Disruption
Timeline · 1 update
- resolved Nov 14, 2025, 05:42 PM UTC
https://www.makeswift.com/incidents/2025-11-10