Makeswift Outage History

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Makeswift had 9 outages in the last 2 years totaling 10h 15m of downtime — averaging 0.4 incidents per month.

There were 9 Makeswift outages since November 14, 2025 totaling 10h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.makeswift.com

Minor September 15, 2026

Increase in API Error Rate

Detected by Pingoru
Sep 15, 2026, 11:04 PM UTC
Resolved
Sep 16, 2026, 03:12 AM UTC
Duration
4h 7m
Affected: BuilderAPI
Timeline · 5 updates
  1. investigating Sep 15, 2026, 11:04 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 15, 2026, 11:46 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 16, 2026, 12:11 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 16, 2026, 01:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 16, 2026, 03:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 28, 2026

Makeswift builder unavailable for some legacy customers

Detected by Pingoru
Aug 28, 2026, 02:43 AM UTC
Resolved
Aug 28, 2026, 03:41 AM UTC
Duration
57m
Affected: API
Timeline · 4 updates
  1. investigating Aug 28, 2026, 02:43 AM UTC

    We are currently investigating this issue.

  2. identified Aug 28, 2026, 02:56 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 28, 2026, 03:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 28, 2026, 03:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 24, 2026

503s in API

Detected by Pingoru
Jul 24, 2026, 10:01 PM UTC
Resolved
Jul 23, 2026, 04:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 24, 2026, 10:01 PM UTC

    At 12:15:30 - 12:17:00, we saw a rise in 503s in our API. A deeper investigation of the root cause is still underway.

Read the full incident report →

Notice July 24, 2026

Failed Requests in Builder Due To Upstream Dependency (Auth0) Outage

Detected by Pingoru
Jul 24, 2026, 11:00 AM UTC
Resolved
Jul 24, 2026, 11:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 24, 2026, 01:49 PM UTC

    This morning, we experienced 810 failed requests in the builder. This did not affect sites or storefronts, only the builder, and only a subset of requests. It occurred because of an outage of our authentication provider, Auth0. https://status.auth0.com/incidents/3nq8fmgv47tg

Read the full incident report →

Minor June 11, 2026

API Experiencing Latency

Detected by Pingoru
Jun 11, 2026, 04:43 PM UTC
Resolved
Jun 11, 2026, 07:45 PM UTC
Duration
3h 1m
Affected: BuilderAPI
Timeline · 3 updates
  1. investigating Jun 11, 2026, 04:43 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 11, 2026, 07:44 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 11, 2026, 07:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 20, 2026

Increase in API error rate

Detected by Pingoru
May 20, 2026, 06:50 AM UTC
Resolved
May 20, 2026, 08:58 AM UTC
Duration
2h 7m
Affected: API
Timeline · 3 updates
  1. investigating May 20, 2026, 06:50 AM UTC

    We are currently investigating this issue.

  2. investigating May 20, 2026, 08:57 AM UTC

    We had a large spike in traffic, which caused brief saturation of our Redis instance and database. We then identified a hole in our rate limiting (which has now been patched). A blog post will follow. Thank you for your patience!

  3. resolved May 20, 2026, 08:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 2, 2026

Slow load times in Makeswift Builder

Detected by Pingoru
Mar 02, 2026, 04:15 PM UTC
Resolved
Mar 02, 2026, 04:15 PM UTC
Duration
—
Affected: Builder
Timeline · 1 update
  1. resolved Mar 02, 2026, 05:57 PM UTC

    The Makeswift Builder was experiencing slow load times. There was no impact to the Makeswift API or customer live pages. The impact was scoped just to the Builder. https://www.makeswift.com/incidents/2026-03-02

Read the full incident report →

Major November 14, 2025

API Service Disruption

Detected by Pingoru
Nov 14, 2025, 05:42 PM UTC
Resolved
Nov 10, 2025, 11:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 14, 2025, 05:42 PM UTC

    https://www.makeswift.com/incidents/2025-11-10

Read the full incident report →