Make incident

Facebook Lead Ads Error: "Unsupported get request. Object with ID "..." does not exist, cannot be loaded due to missing permissions or does not support this operation"

Minor Resolved View vendor source →

Make experienced a minor incident on May 13, 2026 affecting eu1.make.com and eu2.make.com and 1 more component, lasting 21h 40m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 08:19 AM UTC
Resolved
May 14, 2026, 05:59 AM UTC
Duration
21h 40m
Detected by Pingoru
May 13, 2026, 08:19 AM UTC

Affected components

eu1.make.comeu2.make.comus1.make.comus2.make.comeu1.make.celonis.comus1.make.celonis.com

Update timeline

  1. identified May 13, 2026, 08:19 AM UTC

    We've identified that Meta API is experiencing issues impacting Facebook Leads* data and payloads. Our team created a bug report and escalated this to Meta team and awaiting their confirmation & resolution of the ongoing issue. We are actively monitoring the situation and will update you as soon as we have an update or more information available.

  2. monitoring May 13, 2026, 01:27 PM UTC

    Facebook Lead Ads API traffic is looking stable for now. We keep monitoring the situation and awaiting confirmation from Meta about situation being fully resolved

  3. resolved May 14, 2026, 05:59 AM UTC

    Meta has resolved the issue on their end, and API traffic has returned to normal state. Your Facebook Lead Ads scenarios should now be working as expected, and new leads from Facebook will resume flowing through without issues. If you are still experiencing issues, do not hesitate to contact our support.