Make experienced a major incident on January 3, 2026 affecting eu2.make.com and eu1.make.celonis.com, lasting 15h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 03, 2026, 05:31 AM UTC
We are currently investigating reports of service unavailability affecting the two of our zones. Our engineering team is currently looking into the root cause. We will provide an update as soon as we have more information
- investigating Jan 03, 2026, 06:43 AM UTC
The investigation is ongoing. We are still working to determine the root cause.
- investigating Jan 03, 2026, 06:48 AM UTC
We are continuing to investigate the issue preventing users from logging in. Please be assured that while access is currently restricted, all scenarios are processing normally in the background.
- investigating Jan 03, 2026, 09:52 AM UTC
We are still diagnosing the issue affecting user access. Please note that while logins are currently unavailable, all background scenarios are processing successfully as scheduled.
- monitoring Jan 03, 2026, 10:48 AM UTC
We have identified the root cause of the issue affecting user access and applied a fix. We will continue to monitor to system to ensure the issue is fully resolved.
- resolved Jan 03, 2026, 08:51 PM UTC
We can confirm that the incident is fully resolved. All the affected components are running as expected without any issues.