Potential downtime
Timeline · 1 update
- resolved Sep 16, 2026, 09:21 AM UTC
Pingdom says we are back online.
Mailtrap.io Outage History
Mailtrap.io is up right nowMailtrap.io had 10 outages in the last 2 years totaling 87h 30m of downtime, averaging 0.4 incidents per month.
There were 10 Mailtrap.io outages since December 2, 2024 totaling 87h 30m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Sending Services Downtime
Timeline · 1 update
- resolved Aug 01, 2026, 02:04 AM UTC
Pingdom says we are back online.
Issues with sending bulk emails using 587 port
Timeline · 1 update
- resolved May 28, 2026, 06:45 PM UTC
We've now resolved the incident. Thanks for your patience.
Cloudflare issue
Timeline · 1 update
- resolved Nov 18, 2025, 02:34 PM UTC
Pingdom says we are back online.
Outage: Support ticketing (Help Scout)
Timeline · 1 update
- resolved Oct 20, 2025, 11:23 AM UTC
We've now resolved the incident. Thanks for your patience.
Partially unavailable (AWS outage)
Timeline · 1 update
- resolved Oct 21, 2025, 09:37 AM UTC
We've now resolved the incident. Thanks for your patience.
Potential Email API/SMTP issues
Timeline · 1 update
- resolved Aug 13, 2025, 01:38 PM UTC
Between 11:09 and 12:11 UTC, requests using newly created API tokens or newly added domains could intermittently fail via the Email API and SMTP. Some SMTP health checks on ports 587 and 2525 also failed briefly. Existing senders and ongoing bulk/campaign sends were largely unaffected. A subset of demo and forwarded emails experienced delays. **What happened** A database change shipped without the required indexes, causing slow queries and timeouts in token validation and SMTP health checks. New tokens and domains were most affected. **What we fixed** We added the missing indexes and verified recovery. All health checks are passing and delivery is operating normally.
Sandboxes authentication issue
Timeline · 1 update
- resolved Jul 02, 2025, 01:42 PM UTC
Some sandboxes (created 2+ years ago) could have experienced an issue with authentication resulting in "535 5.7.0 The email limit is reached." response, even if the limit was not reached. The issue causing such response has been fixed.
False-positive block from Spamhaus
Timeline · 1 update
- resolved Jun 09, 2025, 11:35 AM UTC
Spamhaus provided an update on their side https://spamhausstatus.com/pages/incident/67365d33281978053cb3db43/6846a6ff29968c05d906d38c
Templates functionality is not working
Timeline · 1 update
- resolved Mar 26, 2025, 06:36 PM UTC
We've now resolved issue. Thanks for your patience.