Mailtrap.io incident

Sandboxes authentication issue

Major Resolved View vendor source →

Mailtrap.io experienced a major incident on July 2, 2025, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2025, 11:50 AM UTC
Resolved
Jul 02, 2025, 01:00 PM UTC
Duration
1h 10m
Detected by Pingoru
Jul 02, 2025, 11:50 AM UTC

Update timeline

  1. resolved Jul 02, 2025, 01:42 PM UTC

    Some sandboxes (created 2+ years ago) could have experienced an issue with authentication resulting in "535 5.7.0 The email limit is reached." response, even if the limit was not reached. The issue causing such response has been fixed.