Mailjet incident

Message Sending Delay

Minor Resolved View vendor source →

Mailjet experienced a minor incident on December 11, 2023 affecting Outgoing SMTP, lasting 4h 5m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2023, 03:23 PM UTC
Resolved
Dec 11, 2023, 07:28 PM UTC
Duration
4h 5m
Detected by Pingoru
Dec 11, 2023, 03:23 PM UTC

Affected components

Outgoing SMTP

Update timeline

  1. investigating Dec 11, 2023, 03:23 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 11, 2023, 04:14 PM UTC

    We are continuing to investigate this issue.

  3. identified Dec 11, 2023, 04:30 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Dec 11, 2023, 05:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Dec 11, 2023, 06:15 PM UTC

    Different fixes are being implemented and we are monitoring the results.

  6. monitoring Dec 11, 2023, 06:31 PM UTC

    Remediation is still in progress and outbound mail continues to be delayed.

  7. resolved Dec 11, 2023, 07:28 PM UTC

    This incident has been resolved.