Mailgun incident
Login Issues to Mailgun and intermittent connection issues to api.mailgun.net
Mailgun experienced a major incident on February 12, 2024 affecting API and Control Panel, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 12, 2024, 09:06 AM UTC
We are currently investigating intermittent issues logging into the Mailgun control panel.
- investigating Feb 12, 2024, 10:41 AM UTC
We are continuing to investigate this issue.
- identified Feb 12, 2024, 12:33 PM UTC
We are seeing a DDOS attack against our login page and we have deployed mitigation changes to improve the experience for the legitimate users, still working on complete resolution.
- identified Feb 12, 2024, 02:45 PM UTC
We are working with our cloud provider on possible mitigation strategy.
- identified Feb 12, 2024, 05:24 PM UTC
Our cloud provider is working through internal escalation process to help us with the mitigation, meanwhile we are working on scaling up the infrastructure to support the load.
- identified Feb 12, 2024, 08:27 PM UTC
We are continuing work to mitigate impact to our login page. More updates will be provided when information becomes available.
- monitoring Feb 13, 2024, 01:50 AM UTC
A mitigation has been put in place to restore the functionality of our login page. We are continuing to monitor the DDOS attack.
- monitoring Feb 13, 2024, 01:40 PM UTC
We are continuing to monitor our systems. All impacts of this attack have been mitigated at this time.
- resolved Feb 13, 2024, 04:01 PM UTC
This incident has been resolved.