Mailgun experienced a minor incident on March 27, 2024 affecting Events & Logs, lasting 15h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 27, 2024, 11:52 AM UTC
We are experiencing issues with our Events & Logs API for our US regions. You may notice missing events at the moment (API & Control panel). Engineering is investigating.
- identified Mar 27, 2024, 12:38 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 27, 2024, 12:50 PM UTC
The Events / Logs API & control panel are now working as expected. We continue to monitor closely.
- monitoring Mar 27, 2024, 02:26 PM UTC
The Events API continues to operate as expected. Some customers may be missing events from 00:00 through 01:40 UTC. We are actively working on restoring that data.
- monitoring Mar 27, 2024, 03:41 PM UTC
The work on restoring the missing data from 00:00 -> 1:40 UTC is still ongoing.
- monitoring Mar 27, 2024, 07:04 PM UTC
The work on restoring the missing data from 00:00 -> 1:40 UTC is well underway. We continue to monitor the backfill process.
- monitoring Mar 27, 2024, 09:27 PM UTC
The work on restoring the missing data from 00:00 -> 1:40 UTC continues. We are continuing to monitor the back fill process.
- resolved Mar 28, 2024, 03:37 AM UTC
The data back fill process will complete shortly.