Mailgun experienced a minor incident on October 17, 2024 affecting Outbound Delivery, lasting 8h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 17, 2024, 12:12 PM UTC
Due to network connectivity issues with a third party, there is a chance that emails being sent through Mailgun's EU region are experiencing delivery delays. The issue has been identified and a fix is in progress.
- identified Oct 17, 2024, 01:34 PM UTC
We are continuing to work with our networking partner on the fix. Only customers sending with IPs in the 159.135.132.0/24 range are impacted.
- monitoring Oct 17, 2024, 03:30 PM UTC
Connectivity has been restored, we are monitoring the traffic backlog as sending resumes.
- monitoring Oct 17, 2024, 05:26 PM UTC
We are continuing to process the sending backlog at a reduced rate while things recover. Delays for the affected network should still be expected.
- identified Oct 17, 2024, 05:36 PM UTC
Further mitigations are being worked on to resolve networking issues, messages will continue to be delayed until a full fix is implemented.
- identified Oct 17, 2024, 07:15 PM UTC
We are continuing to work with our network provider to bring this range online.
- monitoring Oct 17, 2024, 08:02 PM UTC
A fix has been implemented and traffic is sending through these networks. We are monitoring the resolution.
- resolved Oct 17, 2024, 08:41 PM UTC
This incident has been resolved.