Mailgun incident

Errors connecting to smtp.eu.mailgun.org

Major Resolved View vendor source →

Mailgun experienced a major incident on March 17, 2025 affecting API and SMTP and 1 more component, lasting 10h 24m. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2025, 09:20 AM UTC
Resolved
Mar 17, 2025, 07:44 PM UTC
Duration
10h 24m
Detected by Pingoru
Mar 17, 2025, 09:20 AM UTC

Affected components

APISMTPOutbound DeliveryInbound email processing

Update timeline

  1. investigating Mar 17, 2025, 09:20 AM UTC

    We are currently investigating this issue.

  2. investigating Mar 17, 2025, 09:48 AM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 17, 2025, 10:29 AM UTC

    We are continuing to investigate this issue.

  4. identified Mar 17, 2025, 11:56 AM UTC

    The issue has been identified and a fix is being implemented.

  5. identified Mar 17, 2025, 02:22 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Mar 17, 2025, 03:02 PM UTC

    A mitigation has been put in place and SMTP / Inbound email processing in our EU region is back to full working behavior.

  7. monitoring Mar 17, 2025, 06:43 PM UTC

    We are continuing to monitor for any further issues.

  8. resolved Mar 17, 2025, 07:44 PM UTC

    This incident has been resolved.