Mailgun incident

Intermittent API Errors

Critical Resolved View vendor source →

Mailgun experienced a critical incident on May 14, 2025 affecting API and Control Panel and 1 more component, lasting 3h 40m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2025, 06:38 PM UTC
Resolved
May 14, 2025, 10:18 PM UTC
Duration
3h 40m
Detected by Pingoru
May 14, 2025, 06:38 PM UTC

Affected components

APIControl PanelEmail ValidationSMTP

Update timeline

  1. investigating May 14, 2025, 06:38 PM UTC

    We are currently investigating this issue.

  2. investigating May 14, 2025, 06:48 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 14, 2025, 07:12 PM UTC

    We are continuing to investigate this issue.

  4. investigating May 14, 2025, 08:41 PM UTC

    We are continuing to investigate this issue.

  5. investigating May 14, 2025, 09:08 PM UTC

    We are continuing to investigate this issue.

  6. identified May 14, 2025, 09:32 PM UTC

    We identified a routing issue in our internal service mesh. We are attempting to roll out a fix.

  7. monitoring May 14, 2025, 10:03 PM UTC

    A fix has been deployed and we are monitoring.

  8. resolved May 14, 2025, 10:18 PM UTC

    This incident has been resolved.