MailChannels incident

Delay in outbound email delivery

Minor Resolved View vendor source →

MailChannels experienced a minor incident on June 3, 2024 affecting SMTP Service, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2024, 02:22 PM UTC
Resolved
Jun 03, 2024, 04:17 PM UTC
Duration
1h 54m
Detected by Pingoru
Jun 03, 2024, 02:22 PM UTC

Affected components

SMTP Service

Update timeline

  1. investigating Jun 03, 2024, 02:22 PM UTC

    We are investigating an issue causing a delay in outbound email delivery. Emails are queued in our system, and we are trying to deliver them as quickly as possible

  2. monitoring Jun 03, 2024, 03:07 PM UTC

    A fix has been implemented and the queued emails are being delivered as quickly as possible.

  3. monitoring Jun 03, 2024, 03:48 PM UTC

    Most of the queued emails have been delivered. We will update again when all the queued emails have been delivered.

  4. resolved Jun 03, 2024, 04:17 PM UTC

    Queued emails have now been delivered. If you continue to see any issues, please reach out to us at [email protected]