MailChannels incident

Delays in message delivery.

Minor Resolved View vendor source →

MailChannels experienced a minor incident on August 3, 2024 affecting SMTP Service and SMTP Service, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2024, 11:17 AM UTC
Resolved
Aug 03, 2024, 12:28 PM UTC
Duration
1h 11m
Detected by Pingoru
Aug 03, 2024, 11:17 AM UTC

Affected components

SMTP ServiceSMTP Service

Update timeline

  1. investigating Aug 03, 2024, 11:17 AM UTC

    We are aware of delays in message delivery, for both inbound and outbound filtering. We are investigating the issue.

  2. monitoring Aug 03, 2024, 11:29 AM UTC

    We have identified the issue as a problem with network connectivity to our egress nodes. Traffic has been redirected away from the affected nodes. Mail delivery is functioning normally, however, there may be larger than normal delays as we work through the queues.

  3. monitoring Aug 03, 2024, 11:53 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 03, 2024, 12:28 PM UTC

    This incident has been resolved.