MailChannels experienced a minor incident on January 29, 2025 affecting SMTP Service, lasting 3h 35m. The incident has been resolved; the full update timeline is below.
Affected components
SMTP Service
Update timeline
- investigating Jan 29, 2025, 09:18 PM UTC
We are currently investigating higher than normal connection latency that might have an impact on email delivery services.
- investigating Jan 29, 2025, 10:10 PM UTC
We are continuing to investigate the issue.
- investigating Jan 29, 2025, 10:51 PM UTC
Latency is resolving we are continuing to investigate the issue.
- monitoring Jan 29, 2025, 11:45 PM UTC
We are monitoring for any issues. The service is stable. All messages that were queued in our systems have been delivered.
- resolved Jan 30, 2025, 12:54 AM UTC
This incident has been resolved.