Magnus Health Outage History

Magnus Health is up right now

Magnus Health had 3 outages in the last 2 years totaling 123h 51m of downtime — averaging 0.1 incidents per month.

There were 3 Magnus Health outages since June 26, 2025 totaling 123h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.magnushealth.com

Minor April 16, 2026

Delay in Integration Sync Processing

Detected by Pingoru
Apr 16, 2026, 02:40 PM UTC
Resolved
Apr 17, 2026, 08:05 PM UTC
Duration
1d 5h
Affected: API
Timeline · 2 updates
  1. monitoring Apr 16, 2026, 02:40 PM UTC

    Yesterday, April 15, 2026, we identified a delay in our nightly integration sync processing. Sync jobs are continuing to process, but at a slower rate than expected. We have taken steps to address the issue and are actively monitoring progress. If you do not see expected account creations or updates in your system by the end of today, please contact our support team for assistance. We appreciate your patience and will provide an update once processing has returned to normal.

  2. resolved Apr 17, 2026, 08:05 PM UTC

    As of 4pm ET on 4/17/2026, we can confirm that syncs are running within their normal processing time. If you do not see expected account creations or updates in your system as of today, please contact our support team for assistance. Thank you for your patience as we worked to resolve this issue.

Read the full incident report →

Minor October 20, 2025

Partial Service Disruption

Detected by Pingoru
Oct 20, 2025, 05:48 PM UTC
Resolved
Oct 20, 2025, 09:05 PM UTC
Duration
3h 16m
Affected: APISecure ApplicationAuto Roster Imports (ARI)Check-InMagnus 911Magnus Mobile
Timeline · 2 updates
  1. investigating Oct 20, 2025, 05:48 PM UTC

    Magnus Health applications are experiencing disruption as a result of issues with an upstream cloud service provider.

  2. resolved Oct 20, 2025, 09:05 PM UTC

    Magnus Health applications are responding as expected.

Read the full incident report →

Major June 26, 2025

Issue with Magnus Community Emails to Create New Cases and Update Existing Cases

Detected by Pingoru
Jun 26, 2025, 06:16 PM UTC
Resolved
Jun 30, 2025, 01:26 PM UTC
Duration
3d 19h
Affected: Magnus Community
Timeline · 4 updates
  1. investigating Jun 26, 2025, 06:16 PM UTC

    The third-party vendor that hosts our Magnus Health Community, Salesforce, is currently experiencing an issue with inbound and outbound emails, which is in turn interfering with email creation of new cases as well as replies to case notifications. As a result, new emails to our support email addresses may not be creating cases as expected, and email notifications and email replies to case notifications are similarly not copying through to existing cases for our support team. We are actively working with Salesforce to understand when this issue will be resolved and confirm that prior communications will come through at that time. In the meantime, please log in directly to the Magnus Community to open new cases and to view or update existing cases. We apologize for any inconvenience.

  2. monitoring Jun 27, 2025, 12:35 PM UTC

    Salesforce has indicated that they've identified the issue with their email service and have implemented a solution, and their email services and backlogs are now recovering. We're monitoring the status of that recovery and will confirm once all disruptions to our case email notifications and customer replies have been resolved. Until we can confirm that all issues impacting our Magnus Health Community have been resolved, we continue to encourage you to log in directly to the Magnus Community to open new cases and to view or update existing cases. We appreciate your patience.

  3. monitoring Jun 27, 2025, 08:59 PM UTC

    Salesforce confirmed that they resolved their system issues with their email service today at 12:04 UTC. Though we have not seen continued issues after they implemented their fix, we are still waiting for their email service backlogs to clear so that all previously emailed new cases and case replies come through to our support team. Salesforce indicated that the process to clear their backlog could take up to another 24 hours, so we are monitoring the progress through the weekend. We appreciate your patience as we work with Salesforce to confirm this issue has been fully resolved.

  4. resolved Jun 30, 2025, 01:26 PM UTC

    Salesforce has confirmed the issue is resolved and their inbound and outbound email log has been fully processed. We've confirmed that messages sent during this outage have since been received by our team.

Read the full incident report →