Magic Labs incident

Magic is investigating an issue with Newton Agents

Critical Resolved View vendor source →

Magic Labs experienced a critical incident on May 29, 2025 affecting Newton Agents, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2025, 05:55 AM UTC
Resolved
May 29, 2025, 07:01 AM UTC
Duration
1h 6m
Detected by Pingoru
May 29, 2025, 05:55 AM UTC

Affected components

Newton Agents

Update timeline

  1. identified May 29, 2025, 06:37 AM UTC

    New agents were unable to be deployed due to a 3rd party service provider outage. We're actively working with them to resolve the service outage.

  2. monitoring May 29, 2025, 06:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 29, 2025, 06:50 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 29, 2025, 07:01 AM UTC

    This incident has been resolved.