Service Interruption
Affected: AuthenticationAPIWallet Operations
Timeline · 2 updates
- investigating Jun 03, 2026, 06:12 PM UTC
We are currently investigating this issue.
- resolved Jun 03, 2026, 06:45 PM UTC
This incident has been resolved.
Magic Labs Outage History
Magic Labs is up right nowMagic Labs had 15 outages in the last 2 years totaling 112h 23m of downtime — averaging 0.6 incidents per month.
There were 15 Magic Labs outages since July 10, 2024 totaling 112h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.
Partial Degraded Experience
Affected: Wallet Operations
Timeline · 3 updates
- investigating Feb 18, 2026, 07:15 AM UTC
We are currently investigating this issue.
- monitoring Feb 18, 2026, 07:50 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 18, 2026, 07:52 AM UTC
This incident has been resolved.
Issues with Signing
Affected: Wallet Operations
Timeline · 3 updates
- identified Feb 09, 2026, 07:29 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 09, 2026, 07:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 09, 2026, 08:05 PM UTC
This incident has been resolved.
Elevated timeouts in Signing service
Timeline · 2 updates
- identified Jan 13, 2026, 09:23 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 13, 2026, 09:24 PM UTC
This incident has been resolved.
Newton Agent History Latency
Affected: Newton Agents
Timeline · 2 updates
- identified Jun 11, 2025, 05:26 PM UTC
We've identified an issue causing latency with the Newton Agent History. A fix is in the works.
- resolved Jun 11, 2025, 06:58 PM UTC
This incident has been resolved.
Magic is investigating an issue with Newton Agents
Affected: Newton Agents
Timeline · 4 updates
- identified May 29, 2025, 06:37 AM UTC
New agents were unable to be deployed due to a 3rd party service provider outage. We're actively working with them to resolve the service outage.
- monitoring May 29, 2025, 06:41 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 29, 2025, 06:50 AM UTC
We are continuing to monitor for any further issues.
- resolved May 29, 2025, 07:01 AM UTC
This incident has been resolved.
Degraded service affecting some customers
Timeline · 1 update
- resolved Mar 22, 2025, 11:22 PM UTC
Some users experienced degraded service for our email auth flows. This was due to a Cloudflare change against Vercel as noted in the following blog: https://developers.cloudflare.com/changelog/2025-03-22-next-js-vulnerability-waf/
Degraded performance on Auth and API
Affected: AuthenticationAPI
Timeline · 4 updates
- identified Feb 12, 2025, 03:34 AM UTC
We're currently experiencing a degradation in our Auth and Wallet signing processes. The problem has been identified and are working towards a solution.
- identified Feb 13, 2025, 03:11 AM UTC
Our team is making progress on a fix for this issue. We are currently in the testing phase internally to ensure stability and prevent recurrence. We will provide another update as soon as testing is complete.
- monitoring Feb 14, 2025, 01:12 AM UTC
A fix has been implemented and we're monitoring the results.
- resolved Feb 15, 2025, 11:52 PM UTC
This incident has been resolved.
Intermittent Errors
Affected: AuthenticationAPIDashboard
Timeline · 3 updates
- investigating Dec 04, 2024, 09:55 PM UTC
We are currently investigating this issue.
- identified Dec 05, 2024, 01:30 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Dec 05, 2024, 01:56 AM UTC
This incident has been resolved.
API and Auth endpoints exceeding rate limiting rules
Timeline · 1 update
- resolved Oct 29, 2024, 04:28 PM UTC
We've identified an issue where customers received a rate limiting response from our systems. We've since mitigated those rate limits and adjusted the rules to allow customer traffic.
Login issues
Affected: DashboardSMS Delivery
Timeline · 3 updates
- investigating Oct 15, 2024, 06:36 PM UTC
We are currently investigating login issues with Dashboard and SMS
- monitoring Oct 15, 2024, 06:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 15, 2024, 06:50 PM UTC
This incident has been resolved.
General Outage
Affected: AuthenticationAPI
Timeline · 5 updates
- investigating Oct 11, 2024, 10:21 PM UTC
We are currently investigating this issue.
- monitoring Oct 11, 2024, 10:34 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Oct 11, 2024, 10:51 PM UTC
We are currently investigating this issue.
- monitoring Oct 11, 2024, 11:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 11, 2024, 11:35 PM UTC
This incident has been resolved.
Emails not sending for applications using Custom Email Provider feature with Postmark SMTP
Affected: Third Party
Timeline · 2 updates
- monitoring Sep 16, 2024, 05:01 AM UTC
Postmark SMTP server outage is causing emails not to send for applications using our Custom Email Provider feature with Postmark. Our team will continue to monitor and update this incident once the issue is resolved.
- resolved Sep 16, 2024, 01:12 PM UTC
This incident was resolved by the Postmark team at 02:45 PDT. https://status.postmarkapp.com/notices/5jmmv4cyfqboak2v-service-issue-outbound-smtp-sending-issues
Service Impact from Vendor Outage
Affected: AuthenticationDashboard
Timeline · 1 update
- resolved Aug 07, 2024, 07:47 PM UTC
This incident has been resolved.
User Login Issue
Timeline · 1 update
- resolved Jul 10, 2024, 10:09 PM UTC
We are currently investigating this issue.