Magic Labs incident

Users unable to login

Critical Resolved View vendor source →

Magic Labs experienced a critical incident on August 24, 2022 affecting Authentication and API, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2022, 05:42 PM UTC
Resolved
Aug 24, 2022, 05:42 PM UTC
Duration
—
Detected by Pingoru
Aug 24, 2022, 05:42 PM UTC

Affected components

AuthenticationAPI

Update timeline

  1. investigating Aug 24, 2022, 05:21 PM UTC

    We are currently investigating this issue.

  2. identified Aug 24, 2022, 05:33 PM UTC

    The issue has been identified. Related to an AWS Outage: https://health.aws.amazon.com/health/status

  3. identified Aug 24, 2022, 05:33 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Aug 24, 2022, 05:42 PM UTC

    AWS is healthy again and logins are working as expected.