Magic Labs experienced a critical incident on December 16, 2022 affecting Postmark Outbound SMTP, lasting 22h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 16, 2022, 06:00 PM UTC
Our primary email provider (Postmark) had an incident leading to delayed email delivery. We've switched over to our secondary email provider, and the emails are being delivered promptly.
- identified Dec 17, 2022, 02:54 AM UTC
Our primary email provider (Postmark) is still working to resolve the issue at their end, while we are monitoring the progress. We will provider a further update once our primary email provider resolves the issue at their end. Meanwhile, everything is operational as we've switched over to our secondary email provider, and the emails are being delivered promptly.
- identified Dec 17, 2022, 08:27 AM UTC
Our primary email provider (Postmark) is still working to resolve the issue at their end, while we are monitoring the progress. We will provider a further update once our primary email provider resolves the issue at their end. Meanwhile, everything is operational as we've switched over to our secondary email provider, and the emails are being delivered promptly.
- resolved Dec 17, 2022, 04:27 PM UTC
This incident has been resolved.