Magic Labs incident

Degraded service performance

Minor Resolved View vendor source →

Magic Labs experienced a minor incident on March 13, 2023 affecting Authentication and API and 1 more component, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2023, 03:55 PM UTC
Resolved
Mar 13, 2023, 04:54 PM UTC
Duration
58m
Detected by Pingoru
Mar 13, 2023, 03:55 PM UTC

Affected components

AuthenticationAPIDashboard

Update timeline

  1. investigating Mar 13, 2023, 03:55 PM UTC

    You may temporarily experience increased latency and error rates. We are actively investigating the degraded performance issue.

  2. investigating Mar 13, 2023, 04:28 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 13, 2023, 04:31 PM UTC

    We are seeing an improvement in the error rates and continuing to monitor. Issue is caused by underlying provider.

  4. monitoring Mar 13, 2023, 04:40 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Mar 13, 2023, 04:42 PM UTC

    We don't see any failing requests, however we are continuing to monitor.

  6. resolved Mar 13, 2023, 04:54 PM UTC

    The incident has been resolved.