Magic Labs incident

Some Email OTP Users unable to login

Minor Resolved View vendor source →

Magic Labs experienced a minor incident on June 2, 2023 affecting Authentication, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2023, 08:02 PM UTC
Resolved
Jun 02, 2023, 08:31 PM UTC
Duration
28m
Detected by Pingoru
Jun 02, 2023, 08:02 PM UTC

Affected components

Authentication

Update timeline

  1. identified Jun 02, 2023, 06:44 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jun 02, 2023, 07:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 02, 2023, 08:01 PM UTC

    Customers using `loginWithEmailOTP` with custom UI were unable to login. We have diagnosed the issue and have rolled out a fix.

  4. monitoring Jun 02, 2023, 08:02 PM UTC

    Monitoring fix.

  5. resolved Jun 02, 2023, 08:31 PM UTC

    This incident has been resolved.