Magic Labs incident

Emails not sending for applications using Custom Email Provider feature with Postmark SMTP

Major Resolved View vendor source →

Magic Labs experienced a major incident on September 16, 2024 affecting Third Party, lasting 8h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2024, 05:01 AM UTC
Resolved
Sep 16, 2024, 01:12 PM UTC
Duration
8h 11m
Detected by Pingoru
Sep 16, 2024, 05:01 AM UTC

Affected components

Third Party

Update timeline

  1. monitoring Sep 16, 2024, 05:01 AM UTC

    Postmark SMTP server outage is causing emails not to send for applications using our Custom Email Provider feature with Postmark. Our team will continue to monitor and update this incident once the issue is resolved.

  2. resolved Sep 16, 2024, 01:12 PM UTC

    This incident was resolved by the Postmark team at 02:45 PDT. https://status.postmarkapp.com/notices/5jmmv4cyfqboak2v-service-issue-outbound-smtp-sending-issues