MadKudu incident

Delays with demographic scoring of new records

Minor Resolved View vendor source →

MadKudu experienced a minor incident on September 18, 2023 affecting Realtime scoring, lasting 1m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2023, 10:21 PM UTC
Resolved
Sep 18, 2023, 10:23 PM UTC
Duration
1m
Detected by Pingoru
Sep 18, 2023, 10:21 PM UTC

Affected components

Realtime scoring

Update timeline

  1. investigating Sep 18, 2023, 10:21 PM UTC

    Our infrastructure is experiencing delays in realtime demographic scoring of new records. Our team has been notified and is looking into the issue

  2. resolved Sep 18, 2023, 10:23 PM UTC

    This incident has been resolved.

  3. postmortem Sep 19, 2023, 09:04 AM UTC

    Incident caused by the network outage in AWS - Oregon. [https://health.aws.amazon.com/health/status](https://health.aws.amazon.com/health/status)