MadKudu incident

Public API is returning 504

Major Resolved View vendor source →

MadKudu experienced a major incident on December 10, 2024 affecting api.madkudu.com and app.madkudu.com, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2024, 02:28 PM UTC
Resolved
Dec 10, 2024, 04:51 PM UTC
Duration
2h 22m
Detected by Pingoru
Dec 10, 2024, 02:28 PM UTC

Affected components

api.madkudu.comapp.madkudu.com

Update timeline

  1. identified Dec 10, 2024, 02:28 PM UTC

    The AWS region where the public API is hosted is having issues. We are redeploying the instances.

  2. identified Dec 10, 2024, 02:28 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Dec 10, 2024, 02:36 PM UTC

    The fix has been deployed and the error rate dropped significantly. We are monitoring the systems to ensure stability.

  4. resolved Dec 10, 2024, 04:51 PM UTC

    This incident has been resolved.