MacStadium Outage History

Started Sep 09, 2026, 07:13 PM UTC· resolved Sep 09, 2026, 10:15 PM UTC

1. investigating Sep 09, 2026, 07:13 PM UTC

   We have identified a power issue in Atlanta affecting all customers for Orka, VPC, and VDI. The team is actively working to rectify.

2. investigating Sep 09, 2026, 09:07 PM UTC

   Hardware has been restored and is now operational.

3. resolved Sep 09, 2026, 10:15 PM UTC

   This incident has been resolved.

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Started Apr 22, 2026, 06:36 PM UTC· resolved Apr 22, 2026, 09:57 PM UTC

1. identified Apr 22, 2026, 06:36 PM UTC

   The team has identified an issue affecting private cloud functionalities in Las Vegas, and is executing emergency maintenance to address the issue. Until this is resolved, customers may experience temporary outages in the following features: - Orka clusters in Las Vegas - ASAv Firewalls in Las Vegas - Virtual Private Cloud in Las Vegas

2. monitoring Apr 22, 2026, 09:28 PM UTC

   The cluster has been updated to a stable state. We are monitoring the system to ensure it remains stable.

3. resolved Apr 22, 2026, 09:57 PM UTC

   This incident has been resolved.

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Started Apr 21, 2026, 09:32 PM UTC· resolved Apr 21, 2026, 09:43 PM UTC

1. identified Apr 21, 2026, 09:32 PM UTC

   The team has identified an issue with private cloud functionalities in Las Vegas. This affects a portion of the following customers: - Orka customers with a cluster in Las Vegas - Cisco ASAv Firewall customers running in Las Vegas - All Virtual Private Cloud customers with a tenant in Las Vegas During this time, customers may not be able to access these resources. The team is working directly with the vendor on a remediation.

2. resolved Apr 21, 2026, 09:43 PM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 03:32 PM UTC· resolved Oct 20, 2025, 09:36 PM UTC

1. monitoring Oct 20, 2025, 03:32 PM UTC

   An incident has occurred with our hosting provider, which is impacting our ability to communicate through tickets. While everything within the MacStadium portal itself is operational, our responses to ticket messages may be delayed as a result of the issue with our provider. We are monitoring the issue with our hosting provider and will provide an update as soon as one becomes available. We appreciate your patience while our provider is actively working to resolve the issue as quickly as possible.

2. resolved Oct 20, 2025, 09:36 PM UTC

   The issue with our hosting provider has been resolved and our communication capabilities have been restored. There is still a backlog of messages that will be sent out, but everything is operating as expected. Thank you for your patience as our provider worked to resolve issues impacting our ticket communication.

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Started Sep 15, 2025, 02:23 PM UTC· resolved Sep 16, 2025, 01:37 PM UTC

1. investigating Sep 15, 2025, 02:23 PM UTC

   We are aware of an issue preventing users from accessing the Support Center and Bare Metal pages within the MacStadium customer portal. Although some customers might not be able to view the Bare Metal page, customers should still be able to connect to their bare metal services, without issue. Our team is actively investigating and working to resolve the issue as quickly as possible. In the meantime, customers can create support tickets by emailing [email protected]. We will provide updates as we have more information. Thank you for your patience. -MacStadium Support Team

2. investigating Sep 15, 2025, 02:27 PM UTC

   We are continuing to investigate this issue.

3. identified Sep 15, 2025, 02:34 PM UTC

   We have identified the cause of the issue preventing users from accessing the Support Center and Bare Metal pages within the MacStadium customer portal and are actively working on implementing a fix. Although some customers might not be able to view the Bare Metal page, customers should still be able to connect to their bare metal services, without issue. In the meantime, customers can create support tickets by emailing [email protected]. We will provide updates as we have more information. Thank you for your patience. -MacStadium Support Team

4. monitoring Sep 15, 2025, 02:57 PM UTC

   A temporary solution has been implemented which will allow users to view the Support Center and Bare Metal pages within the MacStadium portal. Customers can once again create new support tickets and view bare metal details. Please note that the temporary solution will still prevent some users from viewing old tickets as well as tickets created through bare metal purchase requests. We expect to have this part of the problem fully resolved by the end of the week. We will continue to monitor the temporary solution and will provide further updates regarding a full resolution as they become available. Thank you for your patience as we work through this issue. -MacStadium Support Team

5. resolved Sep 16, 2025, 01:37 PM UTC

   The issue preventing users from accessing the Support Center and Bare Metal pages within the MacStadium customer portal has been resolved. All customers should be able to create tickets and view bare metal within the customer portal, without issue. Thank you for your patience while we worked through this issue.

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Started Feb 05, 2025, 10:22 PM UTC· resolved Feb 08, 2025, 02:45 PM UTC

1. investigating Feb 05, 2025, 10:22 PM UTC

   Dear Customers, We are aware of an issue affecting the Private Cloud service in our Atlanta, GA USA data center. At this time, the service is hard down, and customers cannot access the system. Our team is actively investigating and working with our vendor to resolve the issue quickly. We will provide updates as we have more information. Thank you for your patience. MacStadium Support Team

2. identified Feb 06, 2025, 02:22 AM UTC

   Dear Customers, We have identified an issue with the VSAN that has caused the Private Cloud service in our Atlanta, GA USA data center to be down. Our team is actively working with our vendor to take down the environment for repair. We will continue to provide updates as we have more information. Thank you for your patience. MacStadium Support Team

3. identified Feb 06, 2025, 09:22 AM UTC

   Dear Customers, We continue to work actively with our vendor to repair and restore our Private Cloud service in our Atlanta, GA USA data center as quickly as possible. We will continue to provide updates as we have more information. Thank you for your patience. MacStadium Support Team

4. identified Feb 06, 2025, 01:19 PM UTC

   Dear Customers, During a standard VSAN expansion process, the Verge system experienced unexpected behavior, resulting in the environment going down. Verge has outlined a five-step plan to recover the environment, including a full disk scan, journal walk process, repair cycle, diagnostic review, and VSAN connection. At this time, the first step (full disk scan) is approximately 70% complete. We are actively engaged with Verge leadership to work towards a resolution as quickly as possible, but unfortunately, an ETA is not known at this time, and we believe there is likely quite a way to go to bring Private Cloud back online. We will provide additional updates as we have more information to share. Thank you for your patience. MacStadium Support Team.

5. identified Feb 06, 2025, 07:07 PM UTC

   Dear Customers, Our efforts to recover the Atlanta-based Private Cloud environment continue as we work hand in hand with Verge through their restoration process. The system is still working through the first step (full disk scan)--we anticipate another 10 hours for this first step to complete. An overall restoration ETA is unknown; we believe it will likely take some time to bring Private Cloud back online. We will provide additional updates as we have more information to share. Thank you for your patience. MacStadium Support Team.

6. identified Feb 07, 2025, 09:52 AM UTC

   Dear Customers, Our efforts to restore the Atlanta-based Private Cloud environment are progressing, and we have now reached Step 4: Diagnostic Review in VergeIO’s five-step recovery plan. At this stage, the system is being analyzed to identify any gaps or unrecoverable data blocks. We remain actively engaged with VergeIO leadership to work toward a resolution as quickly as possible. Unfortunately, an exact ETA for full restoration is still unknown, but we will continue providing updates as we have more information. Thank you for your patience. MacStadium Support Team

7. identified Feb 07, 2025, 03:46 PM UTC

   Dear Customers, The diagnostic review is ongoing, and the VergeIO team is actively working to recover as much missing data as possible. Our teams remain fully engaged to support the recovery efforts and bring the system back into production as quickly as possible. We do not have a definitive ETA for full restoration, but we will continue to provide updates as more information becomes available. Thank you for your patience and understanding. MacStadium Support Team

8. identified Feb 07, 2025, 07:16 PM UTC

   Dear Customers, The diagnostic review is still ongoing, and the VergeIO team has successfully recovered a portion of the remaining missing data. Efforts continue to restore as much data as possible before bringing the system back into production. We remain actively engaged in the recovery process and will provide further updates as more information becomes available. At this time, we do not have a definitive ETA for full restoration. Thank you for your patience and understanding. MacStadium Support Team

9. identified Feb 08, 2025, 02:44 PM UTC

   Dear Customers, Private Cloud/VergeIO services in ATL1 have been restored. We have reached out individually to affected customers regarding the restoration of their environments. MacStadium Support Team

10. resolved Feb 08, 2025, 02:45 PM UTC

    Dear Customers, Private Cloud/VergeIO services in ATL1 have been restored. We have reached out individually to affected customers regarding the restoration of their environments. MacStadium Support Team

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Started Jan 22, 2025, 06:45 PM UTC· resolved Jan 24, 2025, 01:10 PM UTC

1. investigating Jan 22, 2025, 06:45 PM UTC

   As Storm Éowyn approaches the Dublin data center this Friday, we want to assure you that we are fully prepared to maintain seamless operations at our data center. Our co-location provider and our team have robust measures in place, including: Backup power systems, including generators and fuel reserves, to ensure uninterrupted service. Redundant network connections to maintain connectivity. The Irish government has however advised that potential danger to life is possible whilst travelling. After careful consideration, MacStadium has made the decision not to have onsite support at our Dublin data center from Friday 6am GMT until Friday 1pm GMT in order to protect our employee's safety. We continuously monitor weather conditions and have contingency plans in place to ensure your services remain operational and secure. Should you have any concerns or need assistance during this time, please don’t hesitate to reach out to our support team. Thank you for trusting us with your business.

2. resolved Jan 24, 2025, 01:10 PM UTC

   This incident has been resolved.

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Started Jan 20, 2025, 02:30 PM UTC· resolved Jan 22, 2025, 06:22 PM UTC

1. monitoring Jan 20, 2025, 02:30 PM UTC

   As winter weather approaches the Atlanta, Georgia area this Tuesday and Wednesday, we want to assure you that we are fully prepared to maintain seamless operations at our data center. Our co-location provider and our team have robust measures in place, including: • Backup power systems, including generators and fuel reserves, to ensure uninterrupted service. • Redundant network connections to maintain connectivity. • On-site and on-call personnel ready to respond swiftly to any weather-related challenges. We continuously monitor weather conditions and have contingency plans in place to ensure your services remain operational and secure. Should you have any concerns or need assistance during this time, please don’t hesitate to reach out to our support team. Thank you for trusting us with your business.

2. resolved Jan 22, 2025, 06:22 PM UTC

   This incident has been resolved.

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Started Dec 05, 2024, 07:41 PM UTC· resolved Dec 05, 2024, 07:45 PM UTC

1. investigating Dec 05, 2024, 07:41 PM UTC

   Valued MacStadium Customers, On Dec 19th, 2024 from 02:30 UTC to 04:30 UTC, the MacStadium Engineering Team will be conducting network infrastructure upgrades. All hosts in the Las Vegas Data Center will experience a loss of network connection during the upgrade process. The maintenance is rolling, so no server should experience more than 15 minutes of downtime. If you have questions, please contact MacStadium Customer Support by opening a ticket via the Customer Portal or email us at [email protected]. Additionally, visit MacStadium’s Status Page (status.macstadium.com) for updates before, during, and after this change.

2. investigating Dec 05, 2024, 07:44 PM UTC

   Apologies this was sent in error

3. resolved Dec 05, 2024, 07:45 PM UTC

   This incident has been resolved.

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