MacStadium Outage History

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MacStadium had 4 outages in the last 2 years totaling 32h 50m of downtime — averaging 0.2 incidents per month.

There were 4 MacStadium outages since September 15, 2025 totaling 32h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.macstadium.com

Major April 22, 2026

Las Vegas VPC and ASAv Partial Outage

Detected by Pingoru
Apr 22, 2026, 06:36 PM UTC
Resolved
Apr 22, 2026, 09:57 PM UTC
Duration
3h 21m
Affected: Las Vegas Data CenterPrivate Cloud - Las Vegas
Timeline · 3 updates
  1. identified Apr 22, 2026, 06:36 PM UTC

    The team has identified an issue affecting private cloud functionalities in Las Vegas, and is executing emergency maintenance to address the issue. Until this is resolved, customers may experience temporary outages in the following features: - Orka clusters in Las Vegas - ASAv Firewalls in Las Vegas - Virtual Private Cloud in Las Vegas

  2. monitoring Apr 22, 2026, 09:28 PM UTC

    The cluster has been updated to a stable state. We are monitoring the system to ensure it remains stable.

  3. resolved Apr 22, 2026, 09:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 21, 2026

VPC and ASAv Partial Outage

Detected by Pingoru
Apr 21, 2026, 09:32 PM UTC
Resolved
Apr 21, 2026, 09:43 PM UTC
Duration
10m
Affected: Las Vegas Data CenterPrivate Cloud - Las Vegas
Timeline · 2 updates
  1. identified Apr 21, 2026, 09:32 PM UTC

    The team has identified an issue with private cloud functionalities in Las Vegas. This affects a portion of the following customers: - Orka customers with a cluster in Las Vegas - Cisco ASAv Firewall customers running in Las Vegas - All Virtual Private Cloud customers with a tenant in Las Vegas During this time, customers may not be able to access these resources. The team is working directly with the vendor on a remediation.

  2. resolved Apr 21, 2026, 09:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Customer Portal Ticketing System Incident

Detected by Pingoru
Oct 20, 2025, 03:32 PM UTC
Resolved
Oct 20, 2025, 09:36 PM UTC
Duration
6h 3m
Affected: Customer Portal
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 03:32 PM UTC

    An incident has occurred with our hosting provider, which is impacting our ability to communicate through tickets. While everything within the MacStadium portal itself is operational, our responses to ticket messages may be delayed as a result of the issue with our provider. We are monitoring the issue with our hosting provider and will provide an update as soon as one becomes available. We appreciate your patience while our provider is actively working to resolve the issue as quickly as possible.

  2. resolved Oct 20, 2025, 09:36 PM UTC

    The issue with our hosting provider has been resolved and our communication capabilities have been restored. There is still a backlog of messages that will be sent out, but everything is operating as expected. Thank you for your patience as our provider worked to resolve issues impacting our ticket communication.

Read the full incident report →

Major September 15, 2025

Customer Portal Incident: Support Center & Bare Metal Pages

Detected by Pingoru
Sep 15, 2025, 02:23 PM UTC
Resolved
Sep 16, 2025, 01:37 PM UTC
Duration
23h 14m
Affected: Customer Portal
Timeline · 5 updates
  1. investigating Sep 15, 2025, 02:23 PM UTC

    We are aware of an issue preventing users from accessing the Support Center and Bare Metal pages within the MacStadium customer portal. Although some customers might not be able to view the Bare Metal page, customers should still be able to connect to their bare metal services, without issue. Our team is actively investigating and working to resolve the issue as quickly as possible. In the meantime, customers can create support tickets by emailing [email protected]. We will provide updates as we have more information. Thank you for your patience. -MacStadium Support Team

  2. investigating Sep 15, 2025, 02:27 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 15, 2025, 02:34 PM UTC

    We have identified the cause of the issue preventing users from accessing the Support Center and Bare Metal pages within the MacStadium customer portal and are actively working on implementing a fix. Although some customers might not be able to view the Bare Metal page, customers should still be able to connect to their bare metal services, without issue. In the meantime, customers can create support tickets by emailing [email protected]. We will provide updates as we have more information. Thank you for your patience. -MacStadium Support Team

  4. monitoring Sep 15, 2025, 02:57 PM UTC

    A temporary solution has been implemented which will allow users to view the Support Center and Bare Metal pages within the MacStadium portal. Customers can once again create new support tickets and view bare metal details. Please note that the temporary solution will still prevent some users from viewing old tickets as well as tickets created through bare metal purchase requests. We expect to have this part of the problem fully resolved by the end of the week. We will continue to monitor the temporary solution and will provide further updates regarding a full resolution as they become available. Thank you for your patience as we work through this issue. -MacStadium Support Team

  5. resolved Sep 16, 2025, 01:37 PM UTC

    The issue preventing users from accessing the Support Center and Bare Metal pages within the MacStadium customer portal has been resolved. All customers should be able to create tickets and view bare metal within the customer portal, without issue. Thank you for your patience while we worked through this issue.

Read the full incident report →