Macmillan Learning LaunchPad incident

Intermittent page load issues -- Associated with Amazon Web Services Outage

Minor Resolved View vendor source →

Macmillan Learning LaunchPad experienced a minor incident on December 7, 2021 affecting Course Planner/Plan and Course Planner/Plan and 1 more component, lasting 8h 5m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 05:00 PM UTC
Resolved
Dec 08, 2021, 01:06 AM UTC
Duration
8h 5m
Detected by Pingoru
Dec 07, 2021, 05:00 PM UTC

Affected components

Course Planner/PlanCourse Planner/PlanGradebookGradebookPeopleRead and PracticeRead and PracticeReadingReadingAssessments

Update timeline

  1. identified Dec 07, 2021, 05:47 PM UTC

    Amazon Web Services is facing a major outage that’s impacting websites and services including Achieve. We hope that all services will be restored shortly and will update this page as we have more information available.

  2. identified Dec 07, 2021, 07:34 PM UTC

    We are continuing to work with AWS and see some signs of improvement on the time needed to load pages. We will continue to provide updates as they become available.

  3. resolved Dec 08, 2021, 01:06 AM UTC

    Amazon Web Services reports that all services are back online and our internal testing has confirmed that Achieve is back online and fully functional. Thank you for your patience While we worked through this with our hosting partner.