Macmillan Learning LaunchPad incident

Occasional Page Load Problems

Notice Resolved View vendor source →

Macmillan Learning LaunchPad experienced a notice incident on May 16, 2022 affecting Course Planner/Plan and Course Planner/Plan and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
May 16, 2022, 06:48 PM UTC
Resolved
May 17, 2022, 09:16 PM UTC
Duration
1d 2h
Detected by Pingoru
May 16, 2022, 06:48 PM UTC

Affected components

Course Planner/PlanCourse Planner/PlanGradebookGradebookPeopleRead and PracticeRead and PracticeReadingReadingAssessments

Update timeline

  1. investigating May 16, 2022, 06:48 PM UTC

    We are currently investigating an issue. When some students are attempting to gain access to a course, they are experiencing an "Error 500" Message. We are aware of this and looking into the source of the issue. We will share more updates as soon as they are available.

  2. identified May 17, 2022, 02:09 PM UTC

    We have identified an issue that when some students are attempting to gain access to a course, they are experiencing an "Error 500" Message. We are aware of this and our team is in the process of implementing a fix that will restore normal performance levels. We will share more updates as soon as they are available.

  3. resolved May 17, 2022, 09:16 PM UTC

    All systems are back online and normal performance levels have been restored.