Macmillan Learning LaunchPad incident

Unable to access eBook in Achieve

Notice Resolved View vendor source →

Macmillan Learning LaunchPad experienced a notice incident on July 23, 2022, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2022, 03:00 AM UTC
Resolved
Jul 23, 2022, 03:00 AM UTC
Duration
—
Detected by Pingoru
Jul 23, 2022, 03:00 AM UTC

Update timeline

  1. resolved Jul 26, 2022, 07:38 PM UTC

    We are currently investigating an issue where students are receiving a "Sign In Error" message when trying to access an eBook within their course. This is being observed by Achieve users. Our technical team is aware and they are working to resolve this issue. We will update as soon as more information is available. We do apologize for the inconvenience.

  2. postmortem Jul 26, 2022, 07:41 PM UTC

    Our eBook partner, VitalSource has restored service and given the all clear from their side.