Macmillan Learning LaunchPad incident
Macmillan Student Store order fulfillment delay
Macmillan Learning LaunchPad experienced a notice incident on January 12, 2023 affecting Course Planner/Plan and Gradebook and 1 more component, lasting 5d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 12, 2023, 04:12 PM UTC
We are currently experiencing a delay in processing orders on Student Store. All orders are being processed within 15 minutes. If you recently placed an order and have not received a confirmation email, please do not place a new order. Thank you for your patience while we continue to troubleshoot the issue.
- investigating Jan 12, 2023, 10:30 PM UTC
We are continuing to investigate a delay in processing orders on Student Store. All orders are being processed within 30 minutes, with most orders being fulfilled in 15-20 minutes. If you recently placed an order and have not received a confirmation email, please do not place a new order. Thank you for your patience while we continue to troubleshoot the issue.
- monitoring Jan 13, 2023, 07:36 PM UTC
We are no longer experiencing a delay in processing orders on Student Store. All orders are being fulfilled within normal processing time. We will continue to monitor this issue to ensure normal order fulfillment continues.
- resolved Jan 17, 2023, 08:53 PM UTC
We are no longer experiencing a delay in processing orders on Student Store. All orders are being fulfilled within normal processing time