Macmillan Learning LaunchPad incident

Unable to access courses (Failed to get template from sever)

Notice Resolved View vendor source →

Macmillan Learning LaunchPad experienced a notice incident on October 12, 2023, lasting 5d. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2023, 04:44 PM UTC
Resolved
Oct 17, 2023, 05:12 PM UTC
Duration
5d
Detected by Pingoru
Oct 12, 2023, 04:44 PM UTC

Update timeline

  1. investigating Oct 12, 2023, 04:44 PM UTC

    We are actively investigating reports that a subset of Achieve users are receiving an "Unable to access courses (Failed to get template from sever)" error message. We will update as soon as we have more information.

  2. identified Oct 13, 2023, 02:53 PM UTC

    The team has identified the issue and is working to implement a permanent fix. If you are still encountering "Unable to access courses (Failed to get template from server)" error message please report it to our support team: https://mhe.my.site.com/macmillanlearning/s/chat-with-us

  3. resolved Oct 17, 2023, 05:12 PM UTC

    This issue should be resolved as of this morning.