M1 had 13 outages in the last 2 years totaling 18h 48m of downtime — averaging 0.5 incidents per month.
There were 13 M1 outages since June 6, 2024 totaling 18h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our support tool Intercom has identified an issue causing slowness and errors within our Client Messenger tool. They are currently investigating the problem and working on a solution. In the meantime, please email [email protected].
This incident has been resolved.
This incident has been resolved.
Some clients are experiencing login issues. We’re working to restore services as soon as possible. We’re sorry for the inconvenience and appreciate your patience.
This incident has been resolved.
We are currently investigating an issue affecting customer statements. Some users may experience difficulty accessing statements at this time. Our team is actively working to identify the cause and restore full functionality. We apologize for any inconvenience this may cause.
This incident has been resolved.
We are currently experiencing delays with our trade window. Our team has identified the issue and we are working to get today’s trades back on track. Thank you for your patience. We will provide another update when trades resume.
This incident has been resolved.
We are currently experiencing a trade window delay. Our team has identified the issue and we are working to get today’s trades back on track. Thank you for your patience. We will provide another update when trades resume.
We are continuing to investigate this issue.
This incident has been resolved.
A small subset of clients may experience delays or failures receiving MFA emails for iCloud email addresses. We’re working to restore services as soon as possible.
This incident has been resolved.
Android clients are experiencing login issues. We're working to restore services as soon as possible.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our team has identified a data sync issue which may cause a gap in the information displayed in some accounts. We are working to correct the issue as quickly as possible.
We are continuing to work on a fix for this issue.
This incident has been resolved.
Some clients may have experienced login issues. We have identified the root cause and worked to restore service. Our team is continuing to monitor our systems. We’re sorry for the inconvenience and appreciate your patience.
This incident has been resolved.
We are currently experiencing a trade window delay. Our team has identified the issue and we are working to get today’s trades back on track. Thank you for your patience. We will provide another update when trades resume.
This incident has been resolved.
Due to a display issue, clients will temporarily see a doubled effect of their manual orders on their buying power. The team is working on a fix and trading will not be impacted.
Due to a display issue, some clients were seeing a doubled effect of their manual orders on their displayed buying power. This issue has now been corrected. If you were unable to place a trade due to the buying power display issue, please reach out to us by noon ET by: logging in, clicking “Help” in the lower left corner on Web or tapping "Client Support" on Mobile and selecting "I had an issue with this morning's trade window." The morning trade window ran as normal for the majority of clients.
Some clients were unable to place manual orders for execution during this morning’s trade window. This issue only impacts manual orders. AutoInvest is not impacted. Our team is currently working on a fix and will process orders thereafter. Thank you for your patience.
This incident has been resolved.
Our team has identified a data sync issue which may cause a gap in the information displayed in some accounts. We are working to correct the issue as quickly as possible.
This incident has been resolved.