M1 experienced a notice incident on January 9, 2026 affecting Help Center, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Help Center
Update timeline
- investigating Jan 09, 2026, 08:29 PM UTC
Our support tool Intercom has identified an issue causing slowness and errors within our Client Messenger tool. They are currently investigating the problem and working on a solution. In the meantime, please email [email protected].
- investigating Jan 09, 2026, 09:21 PM UTC
This incident has been resolved.
- resolved Jan 09, 2026, 09:24 PM UTC
This incident has been resolved.