Lyyti incident

Major service outage

Critical Resolved View vendor source →

Lyyti experienced a critical incident on August 7, 2025 affecting Lyyti Portal and Lyyti registration and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2025, 10:21 AM UTC
Resolved
Aug 07, 2025, 11:03 AM UTC
Duration
42m
Detected by Pingoru
Aug 07, 2025, 10:21 AM UTC

Affected components

Lyyti PortalLyyti registrationMessagingAPI & IntegrationsLyyti SupportLyyti Android applicationLyyti iOS applicationPulse EVSEvent Websites

Update timeline

  1. investigating Aug 07, 2025, 10:21 AM UTC

    We are currently investigating this issue.

  2. investigating Aug 07, 2025, 10:21 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 07, 2025, 10:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 07, 2025, 11:03 AM UTC

    This incident has been resolved. The root cause for the incident was related to code changes that were deployed into production by our production team. Despite being properly reviewed and approved, the code changes caused unforeseen issues under certain circumstances. As a result, there were issues accessing Lyyti's services between 10:00-10:23 UTC. We are sorry for the inconvenience caused by this outage.