Lyyti had 32 outages in the last 2 years totaling 128h 47m of downtime — averaging 1.3 incidents per month.
There were 32 Lyyti outages since June 10, 2024 totaling 128h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing issues with our knowledge base and Lyyti's help articles are therefore unavailable. We're investigating the issue and hope to resolve it quickly.
We are continuing to investigate this issue.
Knowledge base is available again!
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Statuses for outbound email messages were not properly reflected in the messaging statistics in Lyyti Portal. The status update was out of order between Friday 18:50 UTC and Monday 13:25 UTC, and mail statuses updated during this time will unfortunately not be reflected in the messaging statistics in Lyyti Portal. Rest assured that the incident only concerns the visibility of message statuses. Email messages has been delivered as normal during the whole period of this incident. We are sorry for the inconvenience caused by this issue.
Since approximately 8:40 UTC today, statuses for outbound email messages are not properly reflected in the messaging statistics in Lyyti Portal. This causes all messages to be shown as 'sent' regardless of the actual status. In other words, statuses like 'opened', 'clicked', 'bounced', 'blocked', are not currently reflected for most messages sent today. Rest assured that messages are being delivered as normal, and the issue at hand only concerns the statistics and the visibility of statuses for specific messages. We are investigating the issue together with the email service provider, and we will let you know once the issue has been resolved.
The cause for the issue with the statuses has been located and the issue has been resolved. Email status updates are currently flowing normally, but it will take a moment for the statuses for the last few hours to be updated within Lyyti. We are monitoring the situation and will close the incident once all statuses have been properly updated.
Retroactive email statuses that had accumulated during the day have been updated, and statuses are updating in real-time as of approximately 14:05 UTC. This incident has been resolved.
Our support services are currently unavailable due to a major Cloudfare outage. We're monitoring the situation.
Our support services are slowly up and running again.
The incident has been resolved and our support services are up and running again.
We are currently investigating this issue.
The initial root cause is still being investigated. An operational issue affecting a cluster compute node was identified and the node has been recreated. Service has been restored, and we are monitoring the cluster for full stability.
The operational issue has been mitigated, and services are now reporting as operational. We are under a period of enhanced monitoring. A key cluster compute node, which was previously unavailable, has been successfully recreated and brought back online. We are now closely monitoring the stability and performance of the cluster. We continue to investigate the root cause of the initial compute node failure.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing a delay in email send outs. Messages will be delivered, but with a delay. We're currently investigating the issue with our email service provider.
The issue has been identified and a fix is being implemented by our email service provider.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Due to abnormally high load on some production servers, our web services experienced an intermittent outage between 15:00-15:10 UTC. This resulted in momentary inability to access event registration pages and other web services. The underlying causes have been analyzed and fixes are being implemented to prevent similar outages from occurring in the future. We are sorry for the inconvenience caused by this outage.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. The root cause for the incident was related to code changes that were deployed into production by our production team. Despite being properly reviewed and approved, the code changes caused unforeseen issues under certain circumstances. As a result, there were issues accessing Lyyti's services between 10:00-10:23 UTC. We are sorry for the inconvenience caused by this outage.
We are currently investigating this issue.
Issue been caused by security systems, proceeding with reconfigure
Issue has been resolved, monitoring system stability.
This incident has been resolved.
Event websites are currently unavailable and returning HTTP 500 errors, we are investigating the issue and will report back shortly.
A fix has been implemented and event websites are working again as of 15:26 UTC. We are truly sorry for the inconvenience caused by this outage. This incident has been resolved.
We are currently investigating an issue related to outbound email messages sent through Lyyti. Outbound email messages might not currently reach their recipients as intended. We are sorry for the inconvenience, and we will keep you updated as the situation progresses.
The issue has been identifed and is related to the Mailjet email service provider. Messages that are normally sent through Lyyti using Mailjet are currently not being delivered, as of Tuesday 2025-05-14 20:36 UTC. This includes most email messages sent through Lyyti, including both transactional and non-transactional email. Clients using a custom SMTP relay are unaffected. We are working together with Mailjet to resolve the issue and restore email service as soon as possible. We are truly sorry for the inconvenience caused by this incident.
A fix has been implemented and previously queued messages are currently being sent. No email messages have been lost, i.e. all messages are being sent, albeit with a delay. Once again, we are sorry for the inconvenience caused by this outage.
This incident has been resolved.
Due to technical issues, event websites were unavailable today between 09:35-09:54 UTC. The outage affected published, public-facing websites. We are sorry for the inconvenience caused by this outage.
We are currently investigating the issue
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Earlier today, we've experienced issues with the participant page and messaging page in Lyyti Portal not loading. The issues were reported 09.18 hrs. UTC and were fixed 09.26 hrs. UTC. We apologize for any inconvenience this may have caused.
Earlier today, we experienced issues with SSO logins to Lyyti portal. The issue was unexpectedly caused by code changes and affected SSO logins between 8:03-11:15 UTC. We apologize for any inconvenience this may have caused.
We are currently experiencing some issues with messaging statistics for sent messages. It appears to only affect messaging statuses "opened" and "clicked" , which are currently shown as "sent". Issues started on Wednesday 29.1.25.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
"Opened" and "Clicked" statuses are again being recorded normally as of 15:22 UTC today, Tuesday 2025-02-04. "Opened" and "Clicked" statuses triggered during the period 2025-01-29 - 2025-02-04 have not been recorded and will unfortunately not be available. Any such statuses will not be reflected in the message statistics, and these messages will show in the email statistics as "Sent". We are sincerely sorry for any inconvenience this may cause. Other email statuses, e.g. "Sent", "Bounce", "Blocked", were not affected by this incident. The incident has been resolved.
We are experiencing issues with scanning participants in with Lyyti mobile app. The issue applies to Lyyti users who have been given limited rights to an event (Viewing rights and participant check-in). Usernames that the event organizer has created for scanning people in are not affected.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Links from event websites to event registrations are not functioning as expected, since approximately 12:45 UTC today. The issue has been identified and a fix is currently being implemented.
Links between event websites and event registrations again work as intended. This incident has been resolved.
We're experiencing issues with scanning QR codes in Lyyti mobile app. Only users with limited rights are affected. Trying to read QR codes as a limited user produces an error and logs user out of the app. The incident was caused by the updates made in access control. The issue has now been resolved. It affected limited users from the 15th of January at 13:42 EET to the 16th of January at 14:30 EET. We are sorry for the inconvenience.